FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you'll find answers to the most common questions about our products, orders, shipping, and more. If you can’t find what you’re looking for, feel free to reach out to us!
1. What payment methods do you accept?
We accept the following payment methods for all orders:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Google Pay
- Apple Pay
All payments are processed securely through encrypted payment gateways.
2. How do I place an order?
To place an order, simply:
- Browse our product catalog and select the items you wish to purchase.
- Add them to your shopping cart.
- Proceed to checkout by clicking the cart icon.
- Enter your shipping and payment details.
- Confirm your order and complete the payment.
Once your order is successfully placed, you’ll receive an order confirmation email with the details.
3. Do you ship internationally?
Yes, we ship to a wide range of international destinations. For international orders, please check our Shipping Policy for more details on available countries and shipping times.
4. How long does it take for my order to ship?
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Shipping times vary based on the shipping method and destination:
- Domestic Shipping: 5-8 business days (USA)
- International Shipping: 7-14 business days
You’ll receive a tracking number once your order ships.
5. Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking information. You can use this tracking number on the courier’s website (DHL, FedEx, USPS, or Aramex) to monitor your order’s status.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving the order. Send us an email at support@Vougey.com with your order number and photos of the damaged or incorrect product. We will arrange for a return, replacement, or refund as per our Refund Policy.
7. How do I request a refund?
If you are not satisfied with your purchase, please refer to our Refund Policy for detailed instructions. You can request a refund by contacting us via email at support@Vougey.com with your order number and the reason for the refund.
8. Do you charge sales tax?
Sales tax is applicable in certain regions based on local laws. The applicable tax will be calculated and added to your order at checkout.
9. How do I change my order or shipping address?
Please double-check your order and shipping details before confirming your order. If you need to make any changes, please contact us immediately at support@Vougey.com. Once the order is in transit, we cannot change the shipping address.
10. How do I cancel my order?
Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact us immediately at support@Vougey.com. Once your order has been processed or shipped, we may not be able to cancel it.
11. What if my order is delayed?
In the case of delays caused by weather conditions, holidays, or other factors beyond our control, we recommend checking the tracking information. If you need assistance, feel free to contact us at support@Vougey.com.
12. Do you offer gift cards?
At this time, we do not offer gift cards. Please stay tuned for future updates!
13. How do I contact customer service?
For any questions, concerns, or feedback, you can reach our customer service team by:
- Email: support@Vougey.com
- Phone: +1 (786) 947-5277
- Business Hours: Monday to Friday, 9:00 AM to 4:00 PM
We are here to assist you and ensure you have the best shopping experience!
