Return Policy
At Vougey, we aim to provide a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, our Return Policy ensures clarity and convenience. Below are the terms of our return policy:
Eligibility for Returns
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Timeframe: Items can be returned within 30 days of receiving the product.
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Condition of Items: Returned items must be:
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Unused and in their original condition.
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In the original packaging, including all tags, accessories, manuals, and documentation.
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Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Process
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Contact Us: To initiate a return, email us at support@Vougey.com or call us at +1 (786)947-5277. Provide your order number and reason for return.
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Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions.
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Return Shipping:
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For defective, damaged, or incorrect items, we will cover the return shipping costs.
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For all other returns, the customer is responsible for return shipping charges.
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Refunds for Returns
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Refunds will be processed once the returned item is received and inspected.
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Refunds will be issued to the original payment method used during the purchase.
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Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please contact us to verify availability of the replacement item. Exchanges follow the same return process outlined above.
Contact Information
For any questions or assistance regarding this policy, please contact us:
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Email: support@Vougey.com
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Phone: +1 (786) 947-5277
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Business Hours: 9:00 AM to 4:00 PM, Monday to Friday
We are committed to your satisfaction and appreciate your understanding of our return policy. Thank you for choosing Vougey.
