Shipping Policy
At Vougey, we strive to provide fast, reliable shipping to ensure your satisfaction. This Shipping Policy outlines how we handle orders, shipping methods, costs, and delivery times.
Order Confirmation and Processing
Once you place an order, you will receive an order confirmation email. Most orders will be processed within 1-2 business days. After your order ships, we will send you a tracking number to monitor your shipment.
Order Cut Off Time
Orders placed after 4 PM will be processed the next business day. Please ensure your order is placed before the cutoff to ensure timely processing.
Shipping Area
We currently offer shipping to the following locations:
- Domestic United States (including Alaska and Hawaii)
- Canada
- Mexico
- Australia
Please note, we cannot ship to some U.S. remote areas and military locations, including American Samoa, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, and Armed Forces Areas.
Shipping Costs and Delivery Time
Domestic USA (Lower 48 States):
- Free Shipping (5-8 days delivery time) for orders.
- Express Shipping (3-5 days delivery time) is available for a $20 fee at checkout. The express shipping fee will be waived on orders over $600.
Alaska (AK) & Hawaii (HI):
- Standard Shipping: $25 shipping fee. Delivery time is 10-15 days.
- Free shipping for orders over $500.
Canada:
- Standard Shipping: $15 for orders under 3 lbs, $30 for orders over 3 lbs. Delivery time is 8-14 days.
- Customs duties and taxes may apply upon arrival.
Mexico:
- Standard Shipping: $15 shipping fee, with delivery typically within 8-14 days.
Australia:
- Standard Shipping: $15 shipping fee, with delivery typically within 8-14 days.
Shipping Methods and Couriers
We partner with reliable shipping providers, including:
- DHL
- FedEx
- USPS
- Aramex
All orders will be shipped via tracked courier services. You will receive a tracking number once your order has shipped.
Handling Time
Orders are typically processed within 1-2 business days of receiving payment. This is the time required to prepare your order for shipment. Please note that processing time may vary during peak periods.
Transit Time
Transit times refer to the period it takes for your order to travel from our warehouse to your location. Delivery times for domestic orders generally range from 4 to 6 business days, while international orders may take up to 14 business days depending on the destination country.
Total Delivery Time
Total delivery time is the combined period of handling time, transit time, and any additional delays that may occur. For domestic orders, this usually ranges from 5 to 8 business days. International orders, depending on the shipping method and destination, typically take 8 to 14 business days for delivery.
Delivery Delays
While we aim to deliver orders promptly, please note that delays can occur due to factors outside of our control, such as:
- Invalid addresses
- Inclement weather
- Holidays
- Natural disasters
- Carrier delays
We are not responsible for delays caused by these issues. We appreciate your patience if any delays occur.
Shipping Address
Please ensure the shipping address provided is accurate before completing your purchase. Once the shipment is in transit, we are unable to change the address.
Taxes and Customs Duties
For orders to Canada and Mexico, customs duties, taxes, and other fees may apply. These are the responsibility of the customer.
Contact Us
If you have any questions or concerns about shipping or experience an unexpected delay, please reach out to us:
- Email: support@Vougey.com
- Phone: +1 (786) 947-5277
- Business Hours: 9:00 AM to 4:00 PM, Monday to Friday
We appreciate your business and look forward to serving you. Thank you for choosing Vougey