Refund Policy
We at Vougey are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward and transparent refund policy as outlined below:
Eligibility for Refunds
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Damaged or Defective Products: If the item you received is damaged or defective, you may be eligible for a refund or replacement. Please contact us within 30 days of receiving the product.
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Incorrect Items: If you received an incorrect item, please notify us within 15 days, and we will arrange for a replacement or refund.
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Return Conditions: To qualify for a refund, the product must be:
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Unused and in its original condition.
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In its original packaging, including all accessories, manuals, and documentation.
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Non-Refundable Items
Certain items may not qualify for a refund, including:
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Perishable goods (e.g., food, flowers).
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Custom-made or personalized products.
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Items marked as "final sale" or "non-refundable" at the time of purchase.
How to Request a Refund
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Contact Us: Please email us at support@Vougey.com or call us at +1 (786)947-5277Â with your order number and details of the issue.
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Provide Evidence: To expedite the process, include photos of the damaged, defective, or incorrect item.
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Return Authorization: If a return is required, we will provide you with a return shipping label or instructions.
Refund Process
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Once we receive the returned product and verify its condition, we will process your refund.
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Refunds will be issued to the original payment method used during purchase.
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Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
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If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs.
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For other returns, the customer may be responsible for return shipping charges.
Contact Information
For any questions or concerns regarding this policy, please contact us at:
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Email: support@Vougey.com
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Phone:Â +1 (786)947-5277
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Business Hours: 9:00 AM to 4:00 PM, Monday to Friday
We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing Vougey.