Refund Policy

We at Vougey are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward and transparent refund policy as outlined below:

Eligibility for Refunds

  1. Damaged or Defective Products: If the item you received is damaged or defective, you may be eligible for a refund or replacement. Please contact us within 30 days of receiving the product.

  2. Incorrect Items: If you received an incorrect item, please notify us within 15 days, and we will arrange for a replacement or refund.

  3. Return Conditions: To qualify for a refund, the product must be:

    • Unused and in its original condition.

    • In its original packaging, including all accessories, manuals, and documentation.

Non-Refundable Items

Certain items may not qualify for a refund, including:

  • Perishable goods (e.g., food, flowers).

  • Custom-made or personalized products.

  • Items marked as "final sale" or "non-refundable" at the time of purchase.

How to Request a Refund

  1. Contact Us: Please email us at support@Vougey.com or call us at +1 (786)947-5277  with your order number and details of the issue.

  2. Provide Evidence: To expedite the process, include photos of the damaged, defective, or incorrect item.

  3. Return Authorization: If a return is required, we will provide you with a return shipping label or instructions.

Refund Process

  • Once we receive the returned product and verify its condition, we will process your refund.

  • Refunds will be issued to the original payment method used during purchase.

  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping Costs

  • If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs.

  • For other returns, the customer may be responsible for return shipping charges.

Contact Information

For any questions or concerns regarding this policy, please contact us at:

  • Email: support@Vougey.com

  • Phone: +1 (786)947-5277

  • Business Hours: 9:00 AM to 4:00 PM, Monday to Friday

We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing Vougey.